Terms & Conditions

Deposits and Payments: We require a 50% non-refundable deposit to confirm a cake or cupcake order and hold the date. The remaining 50% is due 4 weeks before the pick-up and/or delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees).

Orders placed less than 4 weeks in advance of the delivery date must be paid in full. The final balance specified on the invoice must be paid by the Buyer 4 weeks before the delivery date. Payment can be made earlier if you wish. Failure to complete payment 4 weeks before the delivery date may result in your order being cancelled.

By making a payment the you (Buyer) is accepting the Terms and Conditions as aforementioned above.

Order Cancellation Policy: We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. Cancellations MUST be made within 2 weeks (14 days) before the date of your event. We accept cancellations in writing by email ONLY. All cancellations must be handled directly with a manager and will be confirmed by one of the owners in writing via email. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.

The process of making your custom edible work of art starts weeks in advance, from processing the order to ordering the professional supplies needed to craft your particular edible work of art. As you can tell, we pay the utmost attention to detail and start making precision pieces of your order well ahead of time. We are in high demand, and reserve your spot in our schedule as we sell out every week. Charges for cancellations after the above time will be as follows: 50% of the entire order will be charged for cancellations 2 weeks (14 days) or more prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to our discretion, to change or otherwise offer any other options to the customer.

Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back and stored for 48 hours.

Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules. Refund/Exchange Policy: We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, please notify us within 24 hours of pick-up or delivery of your concern and return your dessert to us. We will give you 50% credit for the amount returned for use toward a future purchase. All refunds will be provided as in-store credit.

Changes to this Statement: Please note that this Policy and the price list may be subject to modifications and change without notice. Disclaimer: Sheque Cuisine reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission)